Find Career Opportunities by Enhancing Your Small Business Job Search

The recent U.S. unemployment rate has improved slightly as of December 2010. We’re still over 9% and this is a far cry from the 5-6% decade average before the recession. If you consider the unemployment rates by level of formal education, the rates drop drastically for those with some college education and recent rates (various sources) for 4 year college graduates are about half of the overall average.

As businesses return to growth, there is a need to bolster their top-line revenue generators (sales and marketing) as well as IT staff for desired system upgrades, website enhancements and integration between order-entry and shipping systems, for example. Small businesses traditionally have contributed the majority of new positions to the economy (companies with 50 or less employees). Small businesses look to marketing, sales and product development to establish their identity and create sustainable growth in their market. Cash flow is often more of a concern for small businesses than their larger counterparts.

If you’re looking for employment with a small business, do your research and have an understanding of typical small business challenges as well as the company’s growth vision. If you’re interviewing with a business that designs e-learning courses for local companies, think about how you can help the company extend their reach through sales resource allocation, technology support and marketing strategies. Businesses are in business to make a profit and if you can inspire the employer to hire you because you share that vision, your odds of working for that company will increase drastically.

Nobody is going to hire you because you need a job. They will hire you because you’ve branded yourself as an innovative resource who can bring value to their company. Pretend you are running the business with which you are interviewing, and bring that entrepreneurial spirit to the job interview.

How to Acheive Business Growth Through Inbound Customer Service

The Business Process Outsourcing (BPO) industry is booming despite the negative threats caused by the global economic meltdown. Because of this, the demands for inbound call center services have grown remarkably and have remain as one smartest choices a business can focus on to augment sales and achieve maximum revenue.

Inbound customer care, or support, services allow large companies and even small-to-medium sized businesses to excel in a very competitive market, regardless of what that market may be. This type of service is a pivotal tool when it comes to retaining customers, attracting new ones, and generally enhance overall customer satisfaction. High quality inbound customer services provided by outsourcing companies have proven to be one strategic and solid mechanism in maintaining successful customer relationships at a price that it digestible and acceptable to all business sizes.

The types of services are general offered by either Indian or Philippine based call center corporations. However, over the last 3-5 years, the Philippines has become the destination of choice, over the Indian competitors because of the higher quality of American-English and understanding of American culture in general.

Filipino inbound customer representatives continue to provide professional 24/7 billing, technical, and product support to various clients around the globe. Add to that, Filipino call center agents are able to maintain world-class and highly rated customer service because of their natural ability to communicate with customers with ease, confidence, and tested professionalism.

Furthermore, these highly trained call center agents are also described to be polite, helpful, excellent English communicators, and with unparalleled business ethics. Truly, the army of customer service representatives plus the state-of-the-art facilities in the Philippines make up a very good package for outsourcing services!

As well as inbound call center services, a few Philippines call centers also include specialization in appointment setting, lead generation, help desk solutions and inquiry handling, email and blog management services, interactive voice response, product technical information, telemarketing, and the list goes on and on.

Getting started in outsourcing has never been easier than it is today! Do some research, pick up the phone and try talking to a few choice providers, you’ll find that, price varying, if they are solid and well established that they should be able to answer any questions you might have on the subject!

Business Growth – Are You Choosing the Best Way?

One of the best and least expensive approaches to business growth is through your current customer base. It is far easier to sell more to customers who are already buying from you. You don’t have to spend a huge amount on marketing because the relationship is already established.

What you do need to do is to find creative ways to sell them more of what they are already purchasing from you or introduce them to other products or services in your range.

Study your existing customers’ profiles to gain insight into the type of customers you attract and use that information to find more of the same. Look for potentials whose needs are similar and who tend to make purchases in the same way. You should see quick and significant growth to your business with both of the above approaches.

Business growth could come through investigating new markets for your existing products or services. For example, you may manufacture a piece of technology that is sought after by the transport industry.

With research, you may find that it would be equally useful for the aerospace industry, albeit for a slightly different purpose.

Developing new products or services could be the key to business growth. They could be in addition to what you already offer or to replace existing ones that are becoming uncompetitive or obsolete. You should offer these to your existing customers first. In this way you can test and fine-tune your approach before going large-scale.

If your business is small, business growth through diversification is not really for you. It is a high risk approach. It should only be considered if:

o You cannot meet your goals for business growth through the other approaches

o You have the capital to invest and the resources to carry the work through