Solving the Small Business Growth Paradox With HR Consultants

The small business growth paradox.

Every organization has personnel issues that require an immediate and accurate response. Employment regulations can be confusing and change constantly, making it nearly impossible for employers to stay informed.

There are often peaks in recruiting activities that require immediate attention, but the cost of hiring additional personnel to meet only today’s needs places small businesses in a serious dilemma. Such commitments to these short-term needs require expertise, but hiring experienced personnel is expensive. Hiring inexperienced personnel results in lost time due to the level of research required before the inexperienced personnel are properly prepared to meet the immediate demands.

What is a company to do?

Consider using a seasoned HR Consultant to help you. With an experienced HR Consultant, there is little to no time required for researching what to do or what best practices to incorporate into the current circumstance. HR Consulting professionals often cost less than hiring administrative support staff full time and are often able to commit to your company for longer periods of time.

Let’s look at these advantages closer.

Commitment: A good HR Professional is often sought after within any growing job market. Therefore, your experienced HR Professional is subjected to several job offers because of the high demand of this stressful career path. When faced with significant pay increases and possible circumstances better than currently experiencing, they often owe it to their families to consider other offers, even if they are content where they are.

Most HR Consultants have already been through this struggle and are seeking to be more devoted to one or two loyal clients that need their help getting the company established or to fill in for key personnel during absences. This kind of mutual commitment is beneficial to the business and also to the consultant.

Cost Considerations: This one is easy! Hiring any full time employee is expensive regardless of their experience level. You must consider the total fringe cost, which can often range from 30% to more than 50% of additional expenses for medical insurance and other insurance plans, worker’s compensation, social security, taxes, medicare, unemployment insurance, etc.

Aside from these expenses, you also have to factor what level of experience you are paying for when hiring a full time employee. Less experienced employees often spend such exorbitant amounts of time trying to learn the job that productivity of their time suffers. Their lack of experience ultimately costs the company more money. When employees have the extra time to improve their career skills, some employees choose to surf the internet or use their time for personal interests rather than preparing to be more successful the next time they are required to stretch outside their knowledge comfort zone.

An HR Consultant is often a seasoned professional that can perform a variety of functions with minimal research and often without needing guidance. HR Consultants can be utilized for short projects, start up phases, during absences of other full time staff or even by the hour if you simply need professional council. HR Consultants are in business to help save you money!

Quick Tips For Growing Your Small Business

Most small businesses start with the grand ambition of quickly becoming a medium, then a big business. Here are some quick tips for setting your business up for growth.

1. Increase Your Customer Numbers

Customers are those people who buy from you at least once. Your job is to find more customers who will buy from you. There are a number of ways to do this, however, if you want to do it fast, you need to identify who your customers are, where they congregate in great numbers, and direct your sales activities towards those ‘places’ where your prospective clients gather.

2. Develop a Marketing Plan

Undertake market research to determine the context of the market you are in and use this, and primary information gathered from your clients, to help you develop an appropriate marketing plan for your business, products and services. A well thought out plan is much likely to be more cohesive and more successful, while a hit and miss approach is likely to be more miss and less hit.

3. Sell More Stuff

Use your existing customer database to sell more stuff. If your customer has already bought a product from you, try to sell your other products and services to them. It is not only easier, it is cheaper too. Research has shown that it can be up to five times cheaper than the cost of finding new customers. You could even ask your customers for referrals.

4. Add More Value

Research has also shown that customers buy based on perceived value and not on price. So look at ways to increase the value of your products or services. A quick way to find out what kind of value you should be offering is to ask your customers. Calling them or asking them to complete a survey about your products and services will help you to find out what your customers are wanting, demanding or wishing for. This information can help you to add value, improve or develop products to keep your customers happy and buying more.

5. Build More Capacity

Improve your customer service processes by making them cheaper, faster, easier, etc. Train your staff to be more competent, learn new skills and improve the customer experience. The more work you put the development of your business, the better able it will be to meet ever-changing demands of your customers and increase it’s ability to adapt to the prevailing business environment.

6. Extend Your Sales Opportunities

Look for ways to generate sales opportunities. This could be through co-operative marketing, new lead generation ideas, the addition of new products and services or greater networking, just to mention a few ideas.

This is just a few ideas to put your small business on the path to growth. With a bit of research, a bit of planning and a lot of focussed activity your small business can become a medium business in no time at all.

Online Marketing for Small Business Websites in 2012

Well, 2011 is over and 2012 is here. And unless you believe in the Mayan prediction that the world will end later this year, as a small business owner you are probably going over your sales and marketing strategy for the coming year, making sure you have covered all of the bases and beginning to implement it in full force. All signs point to virtual double-digit growth in online sales volume in 2012, so hopefully your small business has online marketing as a significant part of your overall strategy. Below are a couple of areas that all small businesses should be focusing in on to maximize their online revenue stream.

Mobile Sales

Mobile sales are any sales where the actual purchase derives directly from a cellphone, smart phone or tablet device. Sales from mobile devices are a boon to small businesses because they break down the traditional geographic barriers and increase their potential customer base. They are also important because in today’s world, where decisions are made on the go and consumers are constantly being bombarded by additional input, small business owners need to capture sales at the time when the customer is ready to buy. If they don’t, life will intervene and delay that purchasing action or worse, drive it toward your competitors.

Estimates predict that mobile sales will account for a whopping $11.6 billion dollars in revenue in 2012. Are you positioned to get your piece of that pie? Taking advantage of mobile sales means using all of the tools at your disposal to convince customers to buy and then giving them the power to act on that decision immediately. It means designing your website from A to Z for useability and readability on smart phones and tablets. It means choosing typography that is attractive and readable on smaller screens as well as large home computer monitors. It means having an overall website design that is fluid… one that looks and works great on any screen no matter what the size. It means having navigation that works just as easily with thumbs and forefingers as it does with a mouse. It also means taking advantage of the power of Social Media to present your company, brand and products in a timely and effective way.

Social Media

It should be no surprise that the rise of Social Media Marketing and Mobile sales are closely related. Last year, Facebook estimated that 350 million of its 800 million users (40%) accessed the site via mobile devices. More and more consumers are using Social Media outlets such as Facebook and Twitter to research different products and make buying decisions. More importantly, Social Media provides THE SINGLE BEST opportunity to engage with your customers and potential customers on a regular basis. Social Media networks are available 24 hours a day, meaning that you can present marketing to your potential customers 24 hours a day. Just as important is the opportunity to increase your brand awareness, and build and reinforce your relationships with your customers. Offering discounts, coupons and other promotions to people that visit your Facebook business page on a regular basis is a great way to get people coming back over and over again. Is your business on Google+ yet? Don’t discount the potential power of this relatively new social network. Many are speculating that companies who utilize the new platform will automatically do better in Google’s search engine rankings, regardless of how many people actually visit the page!

Replicate the Retail Experience

I believe this is one of the greatest opportunities for small businesses to capitalize on the mobile and social marketing trends of 2012. While many customers will continue to shop online for the sake of convenience (among other reasons), they still want the responsiveness and service available from taking to a live person. The traditional customer service vehicle of a small business online presence has always been email or the website form. However, there are a variety of live chat options available that can greatly improve a small business’s response time for customers, which will lead to greater sales now and better customer retention in the future. Given the relatively small cost of some of these options (some are even FREE), the Return on Investment is phenomenal. Any time you can give the customer what they want, when they want it, you are putting yourself in a great position to succeed! Finding ways, like implementing a Live Chat system for both and pre- and post-sales situations is just one way to provide the best possible customer experience.

2012 – Great Promise for Small Businesses

Those small businesses that learn how to effectively extend their traditional brick and mortar presence into the online marketplace will enjoy the greatest success in 2012. A seamless integration of these strategies will produce more customers, greater customer retention, and open up even more opportunities through word of mouth, links back to your website and more followers on your social marketing accounts.