Top Ten SEO Tips For Small Businesses

Search engine optimisation is something that all business owners with a website need to be aware of. If you’ve got a site and want to drive relevant traffic to that site, you need to know what to do to help the search engines get a good understanding of your business, so they can rank it for the terms you feel are most suitable for visitors. It’s not about tricking the search engines, or trying to boost traffic numbers in general. You need to see an increase in relevant traffic to you site (10 relevant visitors are far better than 1000 non relevant visitors, who leave your site straight away), and Google wants to provide searchers with a list of high quality sites, relevant to their search query.

1. Research your keywords: Make sure that you know what people type into Google and the other search engines when looking for your products or services. Research into how competitive these phrases are – are there any phrases that are relevant, but aren’t quite so competitive? These are more likely to give you the results you want. Also think about plurals and synonyms.

2. Make sure each single page on your site has a unique title tag. If you’ve done your keyword research, you should also aim to use keyword/phrases in the title tag too.

3. Additionally, make sure that all the meta descriptions for each page are unique too. Since the search engines mostly show the title and description of a page in the search results, make sure your descriptions correlates to your title, includes keywords, and has some kind of call to action that persuades the searcher to click on your link rather than the result above or below you.

4. Using your keywords and phrases, look at the headers within your pages. Headers tags are like the headlines of a newspaper – your H1 header should contain your primary keyphrases, with any H2 headers containing your secondary phrases.

5. Look at your copy– does this contain keyphrases? Make sure you don’t keyword stuff your copy though – aim for about a 3% ratio of keywords to copy. The content of your site should be written with your visitors in mind first, SEO second, so make sure it still makes sense and adds value.

6. Analyse your website structure. Do you have a lot of deep pages, hidden within subfolder after subfolder? Aim to keep the architecture of your site nice and flat – you don’t want to make it difficult for search engines or visitors to find content. Try and keep everything within two clicks of the homepage.

7. Going back to content – how fresh is the content on your site? Google and the other search engines love new and unique content. So try and update your website on a regular basis. This could be through a blog, press releases, or new product pages. Just keep it fresh – no one likes anything stale!

8. Linking…. oh linking, everyone is always going on about the number links to your site…why? Because it’s important! Each link is like a vote of confidence in your site, so the more you have (from reputable, high quality sites), the better. Building the number of quality links to your site takes time. Register with industry directories, local directories, become active in social media, make the most of social bookmarking, create amazing relevant content that people will want to link to, create articles and post them out to article sites, comment in forums… there’s so many activities you can do to increase the number of links to your site. It’s an investment – in time and sometimes money, but it’s worth it.

9. Register with Google Webmaster and submit your xml sitemap. This is an xml file includes all the pages of your website in a way that makes it easy for Google to reference and index. Google Webmaster will also tell you if there are any errors with your site, what some popular keywords are surrounding your site, some of the links pointing to your site and more.

10. Register with Google Analytics and start using it on a regular basis to monitor your site. Google Analytics is a free piece of software that enables you to track all the activity on your site. It’s actually a bit scary the amount of information it can give you. But for a small business owner, or marketing professional, it’s an invaluable tool that can help you improve your website performance and growth.

This is just the tip of the SEO iceberg – there’s so much to SEO and it’s constantly changing and evolving. At the end of the day though, it’s all about creating a quality website, adding regular quality content and being active in the world wide web. It’s not rocket science, but it does take time.

Steps to Starting a Small Business – Market Research

Getting enough information on your target market of potential customers is vital to starting a business that will produce income. Making guesses on what the customer really wants will not bring you very far, so it’s important to do some digging and get the answers directly from them through market research which is an important steps to starting a small business.

Some of the following questions to ask in order to device effective strategies:

  • Who is going to buy your product or service?
  • What kind of people are they? (buyer, influencer or end user)
  • How big is the market? (Competitor’s annual sales would give you an estimate)
  • How will market trends going to affect your business?
  • Does your business has any unique selling point?
  • Is the need for your product or service currently not being met?
  • Is the market already saturated?

Why do it?

You will not be able to sell something or services that has no demand. Knowing what the market is looking for and so that you can present it in a new twist, drives the need for a market research. The advantage of small businesses is that they are close to their customer and can easily get information on their purchasing habits.

How to do it?

Most of the big companies spend huge amounts of money on elaborate surveys from renowned researchers to determine if their products or services will appeal to customers at a price they are willing to pay. But for small business owners on a tight budget, there are other means to collect the key data needed without having to spend a fortune.

3 ways to collect information:

  • Get business school students to collect data at the mall.
  • Look for financial data and statistics in local library.
  • Join trade association not only to access market research they have conducted but do the networking there as well.

Do I need any ongoing market research while running the business?

Yes, this is how you gather information to evolve and adapt to the changes in market trends.

3 types of methods:

  • Keep a close watch on what your competitor is doing.
  • Install point-of-sales software to track sales or services trend.
  • Put up customer suggestion box where they can write suggestions.

Every business needs to conduct market research, it is a crucial steps to starting a small business, and tight budgets are no excuse for omitting a research plan. By starting out with some easily accessible resources, you can begin to develop better marketing strategies that can position you for market growth.

How to Acheive Business Growth Through Inbound Customer Service

The Business Process Outsourcing (BPO) industry is booming despite the negative threats caused by the global economic meltdown. Because of this, the demands for inbound call center services have grown remarkably and have remain as one smartest choices a business can focus on to augment sales and achieve maximum revenue.

Inbound customer care, or support, services allow large companies and even small-to-medium sized businesses to excel in a very competitive market, regardless of what that market may be. This type of service is a pivotal tool when it comes to retaining customers, attracting new ones, and generally enhance overall customer satisfaction. High quality inbound customer services provided by outsourcing companies have proven to be one strategic and solid mechanism in maintaining successful customer relationships at a price that it digestible and acceptable to all business sizes.

The types of services are general offered by either Indian or Philippine based call center corporations. However, over the last 3-5 years, the Philippines has become the destination of choice, over the Indian competitors because of the higher quality of American-English and understanding of American culture in general.

Filipino inbound customer representatives continue to provide professional 24/7 billing, technical, and product support to various clients around the globe. Add to that, Filipino call center agents are able to maintain world-class and highly rated customer service because of their natural ability to communicate with customers with ease, confidence, and tested professionalism.

Furthermore, these highly trained call center agents are also described to be polite, helpful, excellent English communicators, and with unparalleled business ethics. Truly, the army of customer service representatives plus the state-of-the-art facilities in the Philippines make up a very good package for outsourcing services!

As well as inbound call center services, a few Philippines call centers also include specialization in appointment setting, lead generation, help desk solutions and inquiry handling, email and blog management services, interactive voice response, product technical information, telemarketing, and the list goes on and on.

Getting started in outsourcing has never been easier than it is today! Do some research, pick up the phone and try talking to a few choice providers, you’ll find that, price varying, if they are solid and well established that they should be able to answer any questions you might have on the subject!